Refund policy

Thank you for shopping with Nevas Water.

Due to the nature of our products, all sales are final, and we do not accept returns once an order has been delivered.

Returns

We do not accept returns for any of our bottled water products for hygiene and safety reasons.

• Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during transit,
• Defective, or Different from what you ordered,

please contact us within 24 hours of delivery.

To help us resolve your request quickly, please provide:

• Your Order ID

Clear photographs of the product and packaging

• A brief description of the issue

After reviewing your request, we will determine the appropriate resolution, which may include a replacement or refund, where applicable.

Refunds are only considered for orders that are confirmed as damaged, defective, or incorrectly delivered after our verification process.

If a refund is approved, it will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders can only be cancelled before they are processed for shipment. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Phone: +91 8160072337